iTelaSoft Privacy Policy

Last updated: 11th September 2024

1. Introduction

iTelaSoft Pty Ltd and its affiliates ("iTelaSoft" or "We") are committed to safeguarding the privacy of personal data entrusted to us by our clients, employees, partners, and visitors. This Privacy Policy outlines our approach to the collection, use, and protection of personal data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) for the UK and Europe, and the Australian Privacy Act 1988 for Australia.

By using our website and interacting with us, you consent to the collection, processing, and storage of your personal data in accordance with this Privacy Policy.

2. Scope

This Privacy Policy applies to the collection of personal data:

Via our websites (www.itelasoft.com, www.itelasoft.com.au, www.itelasoft.au, www.itelasoft.uk, www.itelasoft.co.uk)

During all business operations, including communications with clients, prospective clients, employees, consultants, and business partners

Through third-party integrations such as analytics and tracking services

During any marketing, recruitment, or customer support activities

3. Personal Data We Collect

We may collect and process the following personal data:

a) Website Visitors:

Contact details: Name, email, phone number, and any information you provide via our website forms (e.g., "Contact Us").

Analytics data: IP address, browser type, pages viewed, date/time of visit, and referral source (collected via Google Analytics and similar tools).

b) Clients & Business Partners:

Personal identification details: First and last name, contact information, and work-related information.

Contractual data: Professional background, project details, and communications related to the services provided.

Financial information: Bank details, payment history, and invoicing data.

c) Employees, Contractors & Consultants:

Employment data: Personal identification, employment contract, payroll data, and background verification details.

Sensitive personal data: In limited cases and as required by law, we may collect sensitive data such as health information for insurance purposes.

d) Third-Party Integrations:

Cookies: We use essential and third-party cookies for website functionality and performance tracking. See our Cookie Policy for more details.

Google Analytics: Used to collect anonymous data about website traffic and usage patterns.

4. How We Use Personal Data

We process personal data to:

Deliver our services: This includes managing customer relationships, providing software development services, and responding to client inquiries.

Comply with legal obligations: For example, maintaining accurate records for taxation and employment purposes.

Improve user experience: We use aggregated data (e.g., from Google Analytics) to optimize our website’s performance and content.

Conduct marketing and sales activities: This includes sending updates or promotional materials, only with your consent or based on legitimate interests.

Recruitment: To evaluate job applications and manage employee records.

5. Legal Basis for Data Processing

We process personal data based on one of the following legal grounds:

Consent: Where you provide clear consent for us to process your data (e.g., marketing communications).

Contractual necessity: To fulfill contractual obligations or perform tasks requested by you.

Legal obligations: Where processing is required by law (e.g., tax filings or employment regulations).

Legitimate interest: Where processing is necessary for our business operations and does not override your rights (e.g., website analytics or customer feedback).

6. Data Sharing and Transfers

We may share personal data with:

Internal personnel: Employees and contractors who need access to perform their roles.

Service providers: Trusted third parties who provide services like payment processing, hosting, and analytics, with whom we have binding agreements.

Legal authorities: When required to comply with a legal obligation or to protect our rights.

Affiliates: iTelaSoft may share data with its offices in Sri Lanka, India, and Pakistan, provided that such transfers comply with applicable cross-border data transfer laws (e.g., GDPR).

7. Data Retention

Personal data is retained for as long as necessary for the purposes for which it was collected, including for fulfilling legal, accounting, or reporting requirements. We may store data for longer periods if required by law or for legitimate business interests.

8. Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

Encryption of sensitive data during transmission.

Access controls: Limiting access to personal data to authorized personnel only.

Regular audits: Ensuring that our security policies and procedures remain effective.

9. User Rights

You have the following rights under applicable privacy laws:

Access: Request access to the personal data we hold about you.

Rectification: Request corrections if your data is inaccurate or incomplete.

Deletion: Request that we erase your personal data, subject to legal limitations.

Restriction: Request that we limit how we process your data in certain circumstances.

Objection: Object to processing based on legitimate interests.

Data portability: Request your data in a structured, commonly used format.

To exercise these rights, contact us at info@itelasoft.com

10. Cookies and Tracking Technologies

We use cookies to enhance user experience on our website. Visitors may opt to disable cookies via their browser settings. Our Cookie Policy provides more information on the types of cookies we use and how you can manage your preferences.

11. International Data Transfers

As a company with global operations, iTelaSoft may transfer personal data outside the EU/EEA or Australia. Where such transfers occur, we ensure that the receiving country offers an adequate level of data protection, or we implement appropriate safeguards, such as Standard Contractual Clauses.

12. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. The latest version will be available on our website, and we encourage you to review it periodically.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
iTelaSoft Pty Ltd
Email: info@itelasoft.com 
Address: C/- Stone and Chalk Level 4, 11 York Street, Sydney, NSW, 2000, Australia

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